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customer experience

Saving millions despite ‘Requested service option not subscribed’

6 February 2024

Turning use cases into practical business cases for GenAI now

8 January 2024

Network Now: What is the point of AIOps?

5 January 2024

00:27:15

Network Now 2023: Completing the crucial triangle: Network, AI and Customer experience, by Altice Portugal

13 December 2023

Announcing the shortlist for Mobile Europe’s inaugural MVNO Awards

20 September 2023

KPN opens its first virtual store

25 August 2023

Telecoms keen to embrace generative AI despite risks

7 July 2023

How are operators faring on their automation journeys?

11 May 2023

Beware the seven deadliest customer experiences – Foundever

13 March 2023

Ooredoo Tunisia strives to strengthen customers’ loyalty and engagement

27 February 2023

Vodafone Deutschland acts to improve customer experience

23 February 2023

Extreme Wi-Fi 6E to give better customer experiences

19 August 2022

Ericsson’s antenna catching Orange Egypt’s vibe

27 June 2022

Over 70% of telco customers don’t find personalised marketing ‘creepy’

19 May 2022

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