The unnamed operators opted for Polystar’s performance data management and analytics platform, Virtual NOC and assuring customer experience
Sweden’s Elisa Polystar says data management is becoming the mobile network operator’s most important tool in delivering network performance and customer experience, containing costs and generating new revenues.
The company’s approach to automation is a commitment to providing compatible cloud-native solutions, powered by its AI and ML capabilities and data management tools, that provide a operator with “a path to fully self-driving networks”.
Analysing network performance
In October, Elisa Polystar signed deal to supply Telia Sweden with its performance data management and analytics platform, and now has signed “a similar agreement with a major tier 1 European operator seeking to modernize its own data collection, analytics, and management operations”.
Elisa Polystar claims its performance management platform helps “to dissolve data silos and provide the network with an enhanced ability to detect faults and repair them before network performance and customer experience is impaired”.
Automating the NOC
A second large European operator will deploy Elisa Polystar’s Virtual NOC (Network Operations Center), with a potential expansion of services to follow. The Virtual NOC is a closed-loop network automation solution that enables operators to automate all their fault management processes, with the exception of hardware failures, and to predict and resolve problems without human intervention.
Elisa deploys the solution in its own network in Finland. It can handle 100% of all alarms, resulting in a 71% reduction in incidents and 79% quicker resolution.
Assuring customer experience
A third customer, a smaller European operator, has selected Elisa Polystar’s customer experience assurance solution to gain real-time visibility into customer experience. The aim is to ensure seamless connectivity and high quality of service for its customers.
“More and more operators are seeking a roadmap to network automation that gives them the ability both to reduce operating costs and bring new services online quickly without compromising network performance or customer experience,” said Thomas Nilsson, Chief Product Officer of Elisa Polystar.
“Our commitment is to deliver a portfolio of solutions that enables operators to embark on that journey at the speed that best suits them with use cases that make a real difference to the network and its customers.”