The plan is to provide the operator’s enterprise customers with better visibility and assurance.
Colt Technology Services announced a 10-year strategic partnership, under which Accedian will deliver dynamic connectivity solutions to the operator’s enterprise customers.
Accedian Skylight will provide analytics and a performance foundation for the service architecture of Colt’s IQ Network. The Colt IQ Network offers smart data centre and enterprise connectivity solutions designed to deliver application performance, availability and return on investment.
The Accedian and Colt partnership intends to improve end-to-end customer service quality and visibility through:
• Self-services portals for real-time visibility into network and application performance, including actionable insights for more informed business decisions
• machine-learning and other AI capabilities within Skylight provide performance analytics to a new depth of understanding around end user experience and how services are operating
• tailored dashboards and reporting capabilities can be configured by end users to provide key metrics and data to fulfil individual customer needs.
“Colt’s vision is to become the most customer-oriented business in our industry,” said Robin Farnan, Executive Vice President of Operations and Engineering at Colt. “This partnership marks the continuation of a journey which will deliver exceptional customer performance monitoring and the ability to augment Colt’s operational systems with real-time performance data. Equally important is the capability to offer bespoke customer insights, supporting our customers in their own digital evolution.”
Dion Joannou, Chief Executive Officer at Accedian, said, “We are extremely proud that our very long-standing partner, Colt, has entrusted the quality and performance of the Colt IQ Network to Accedian Skylight.”