Another company addresses roaming quality issues
Shortly after network intelligence company Tektronix launched its roaming quality product, Roamware has stepped up its efforts to address the issue of roaming quality of service.
A Roamware statement estimated that telecom operators lose up to 10% of roaming revenues because of quality issues. To address that, it has developed a product called Roaming Quality Tester (RQT) that it says gives operators a real time view of network and service performance.
Roamware RQT measures performance experienced by inbound and outbound roamers, including call and data failures, service adoption trends, Quality of Service (QoS), and inter-carrier validation of value-added services. Predictive intelligence provided by the solution allows intervention by the operator to ensure that service quality remains high and helps improve and manage user experience. The service is being currently deployed in “over a dozen” networks across Europe, Latin America and Asia Pacific.
With roaming revenues under threat from reulgation and competitive solutions, operators are being offered a variety of tools to manage what has been a crucial revenue stream for them. One busy area, with CommProve also offering a dedicated roaming assurance solution, as well as Tektronix and now Roamware, appears to be tools that are targeted at the testing and monitoring of quality of service both for inbound and outbound roamers.
Dr. John Jiang, CTO and EVP Product Management at Roamware. said, “Adoption of roaming testing and quality of service tools among operators is at an early stage and less than 20% of the operators today use comprehensive tools for to manage roaming quality of service and most quality initiatives today are targeted at the local user in the home network.”
The RQT tool tracks services including voice, SMS, GPRS, Value Added Services and other elements associated with roaming traffic including registration status tracking, roamer trend tracking, CAMEL monitoring, fraud detection, interconnect Quality of Service tracking, protocol analysis, SMS tracking and accounting, traffic load analysis and call failure diagnosis.
Readers who want to find out more about the topical issue of roaming management and assurance can sign up to a webinar on the topic, hosted by Mobile Europe editor Keith Dyer. Maximising Roaming Revenues Webinar.
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